We want you to be happy with your purchase, and we stand by the quality of our products. If you experience an issue related to a production defect or simply change your mind, we are here to help.
Return & Warranty Policy
We offer a limited warranty against production defects, as outlined in the product’s technical bulletin.
If your item is defective or damaged, we will gladly assess the issue and, where applicable, provide a replacement.
If you decide that you no longer want the product, you may request a return within 14 days of purchase.
Return Eligibility
To be eligible for a return:
- The item must be unused and in its original packaging.
- All LOT numbers must be clearly visible.
- The product must not have been unpacked, unsealed, unrolled, cut, or otherwise used.
Opened or used items are not eligible for return unless the return is related to a verified production defect or damage.
How to Request a Return
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Email us at sales@teckwrapuae.ae and include:
- A detailed explanation of the issue, if applicable
- Photos or videos for warranty claims
- The LOT numbers shown on the product packaging
- Your order number and contact details
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Once your return request has been approved, we will provide you with the return instructions.
Return Address
Approved returns should be sent to:
TeckWrap UAE
O-02, Persia Cluster
International City
Dubai, United Arab Emirates
Email: sales@teckwrapuae.ae
Phone: +971 58 533 1984
Do not send products to the return address before receiving confirmation and return instructions from our team.
Shipping Costs
For warranty-related returns involving defective or damaged products, TeckWrap UAE will cover the applicable return shipping costs, subject to approval.
For non-warranty returns, including change-of-mind returns or incorrect orders, the customer is responsible for all return shipping costs. Original shipping charges are non-refundable for non-warranty returns.
The customer is also responsible for any duties, taxes, customs charges, or other fees incurred during the return process.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed as soon as possible using the original payment method. Please note that the time required for the refund to appear in your account may vary depending on your bank or payment provider.
If you have not received your refund:
- Check your bank account.
- Contact your credit card company or payment provider.
- Contact your bank to confirm whether the refund is still being processed.
- If you have completed these steps and still have not received your refund, contact us at sales@teckwrapuae.ae.
Restocking Fee
Refunds and order cancellations for non-warranty returns are subject to a 5% restocking fee. This fee covers the operational and processing costs associated with handling the order.
Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable, unless they are defective or damaged and approved under the applicable warranty.
We appreciate your understanding and are always happy to help with any questions regarding returns, refunds, or warranty claims.
TeckWrap UAE
sales@teckwrapuae.ae
+971 58 533 1984